Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," "you," or "your") and luxwin Gaming Corporation ("luxwin," "we," "us," or "our"), a corporation duly registered under the laws of the Republic of the Philippines and operating under Philippine Amusement and Gaming Corporation (PAGCOR) e-Gaming License No. LXW-2019-0042.

By registering an account on the luxwin platform accessible at luxwin.cam and any associated mobile applications, subdomains, or services (collectively, the "Platform"), you acknowledge and agree to comply with:

• These Terms and Conditions;
• Our Privacy Policy;
• Our Responsible Gaming Policy;
• Any specific rules applicable to individual games, promotions, or services offered on the Platform;
• All applicable laws and regulations of the Republic of the Philippines, including but not limited to Presidential Decree No. 1602 (Anti-Gambling Law), Republic Act No. 9287 (increasing penalties for illegal gambling), and PAGCOR regulatory issuances.

These Terms shall govern your use of luxwin services and supersede any prior agreements or understandings, whether written or oral, relating to the subject matter herein.

2. Eligibility Requirements

To be eligible to register and maintain an account on luxwin, you must satisfy all of the following requirements at all times:

2.1 Age Requirement

You must be at least twenty-one (21) years of age or the legal age of majority in your jurisdiction, whichever is higher. luxwin strictly enforces age verification and may request government-issued identification documents at any time to confirm your age. Providing false information regarding your age is grounds for immediate account closure and forfeiture of all funds.

2.2 Legal Capacity

You must have the legal capacity to enter into binding contracts under Philippine law. You represent and warrant that you are not legally incapacitated, mentally incompetent, or otherwise restricted from entering into legally binding agreements.

2.3 Geographic Restrictions

luxwin services are intended exclusively for residents of the Republic of the Philippines. You may not access or use luxwin services if you are located in a jurisdiction where online gambling is prohibited by law. It is your sole responsibility to ensure that your use of luxwin complies with all applicable laws in your jurisdiction.

2.4 Exclusions and Self-Exclusion

You are not permitted to use luxwin if you are currently listed on any self-exclusion registry maintained by PAGCOR, have been excluded from gambling establishments, or have previously closed your luxwin account due to gambling-related concerns. If you have self-excluded, you may not create a new account for the duration of your exclusion period.

2.5 No Affiliation

You represent that you are not an employee, contractor, affiliate, or relative of an employee of luxwin or any of its subsidiaries, affiliated companies, game providers, or PAGCOR regulatory personnel.

3. Account Registration and Security

3.1 Registration Process

To access gaming services on luxwin, you must complete the registration process by providing accurate, current, and complete information as prompted by the registration form. Required information includes but is not limited to your full legal name, date of birth, residential address, valid email address, and mobile phone number registered in the Philippines.

3.2 Account Verification

luxwin reserves the right to request identity verification documents at any time, including but not limited to government-issued photo identification (Philippine passport, driver's license, UMID, or Philippine Identification System ID), proof of address (utility bill, bank statement), and payment method verification. Your account may be restricted or suspended until such verification is completed to our satisfaction.

3.3 One Account Per Player

You are permitted to hold only one (1) active account on luxwin. Creating multiple accounts, operating accounts on behalf of third parties, or allowing third parties to use your account is strictly prohibited. luxwin reserves the right to close duplicate accounts, void associated transactions, and forfeit balances held in such accounts.

3.4 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username, password, and any two-factor authentication devices. You agree to notify luxwin immediately of any unauthorized use of your account or any other breach of security. You acknowledge that you are fully responsible for all activities conducted through your account, whether authorized by you or not.

3.5 Accurate Information

You agree to promptly update any changes to your registration information. Providing false, misleading, or outdated information may result in account suspension, closure, and forfeiture of funds. luxwin is not liable for any losses resulting from your failure to maintain accurate account information.

4. Deposits and Payments

4.1 Accepted Payment Methods

luxwin accepts deposits via authorized payment methods including GCash, Maya (formerly PayMaya), bank transfer from Philippine-licensed banks (BPI, BDO, Metrobank, UnionBank, and others as specified on the Platform), cryptocurrency (USDT TRC20), and over-the-counter deposits via 7-Eleven Cliqq. All transactions must be conducted in Philippine Pesos (PHP) unless otherwise specified for cryptocurrency transactions.

4.2 Deposit Limits

Minimum and maximum deposit amounts vary by payment method and are displayed on the deposit page. luxwin reserves the right to modify deposit limits at any time without prior notice. You may also set your own deposit limits as part of our responsible gaming tools.

4.3 Own Funds Requirement

You warrant that all funds deposited into your luxwin account are owned by you, are not derived from illegal activities, and are not being deposited on behalf of a third party. luxwin complies with Philippine anti-money laundering laws (Republic Act No. 9160, as amended) and may report suspicious transactions to the Anti-Money Laundering Council (AMLC).

4.4 Payment Processing

Deposits are typically processed instantly or within minutes, depending on the payment method used. luxwin is not responsible for delays caused by third-party payment processors, banks, or network issues. No interest is paid on account balances held on the Platform.

4.5 Failed Deposits

If a deposit fails or is reversed by your payment provider, luxwin reserves the right to deduct the disputed amount from your account balance or restrict account access until the matter is resolved. You are responsible for any fees or charges imposed by your payment provider.

5. Withdrawals and Payouts

5.1 Withdrawal Methods

Withdrawals may be processed via the same payment method used for deposits, subject to verification and security requirements. Supported withdrawal methods include GCash, Maya, bank transfer to Philippine banks, and USDT TRC20. luxwin may request additional documentation before processing withdrawals to comply with regulatory requirements and prevent fraud.

5.2 Withdrawal Limits and Processing Times

Minimum withdrawal amount is PHP 200. Maximum daily withdrawal limits apply and are specified in your account settings. Withdrawals are typically processed within 15 minutes during business hours (Monday to Friday, 9:00 AM to 6:00 PM Philippine Time). Withdrawals requested outside business hours will be processed on the next business day. Processing times may be extended for large withdrawals, first-time withdrawals, or accounts flagged for additional verification.

5.3 Verification Requirements

Before processing any withdrawal, luxwin may require you to complete account verification by submitting identification documents, proof of address, and payment method verification. Withdrawals will be placed on hold until verification is completed. luxwin reserves the right to request additional information or documentation at any time.

5.4 Same Payment Method Rule

Withdrawals must generally be made using the same payment method used for deposits, unless such method is unavailable or technically impossible. This is a regulatory requirement to prevent money laundering. If you wish to withdraw to a different payment method, you may be required to provide additional verification.

5.5 Wagering Requirements

Deposits must be wagered at least once (1x) before withdrawal to comply with anti-money laundering regulations. Bonus funds are subject to specific wagering requirements as outlined in the applicable bonus terms. Attempting to withdraw funds without meeting wagering requirements may result in account restrictions.

5.6 Withdrawal Fees

luxwin does not charge withdrawal fees for standard withdrawals. However, third-party payment processors, banks, or blockchain networks may impose their own transaction fees, which will be deducted from your withdrawal amount.

6. Bonuses and Promotions

6.1 Promotional Terms

All bonuses, promotions, free spins, and other incentives offered by luxwin are subject to specific terms and conditions that will be clearly stated at the time of the offer. By accepting any bonus or promotion, you agree to be bound by the applicable terms, including wagering requirements, time limits, game restrictions, and maximum bet limits.

6.2 Eligibility

Unless otherwise stated, bonuses are available only to verified players who have made at least one qualifying deposit. luxwin reserves the right to restrict bonus eligibility based on account history, gaming patterns, or other factors at our sole discretion.

6.3 Wagering Requirements

Bonus funds and associated winnings are typically subject to wagering requirements ranging from 10x to 50x, depending on the specific promotion. Wagering requirements must be met within the specified time frame (usually 7 to 30 days) or the bonus and associated winnings will be forfeited. Not all games contribute equally to wagering requirements; contribution percentages are specified in the bonus terms.

6.4 Abuse and Fraud

luxwin employs advanced fraud detection systems to identify bonus abuse, including but not limited to creating multiple accounts to claim bonuses, collusion, arbitrage betting, and low-risk betting strategies designed solely to meet wagering requirements. Any player found to be abusing bonuses or promotions will have their account closed, bonuses voided, and winnings forfeited.

6.5 Right to Modify or Cancel

luxwin reserves the right to modify, suspend, or cancel any bonus or promotion at any time without prior notice. In the event of a dispute, luxwin's decision is final.

7. Gameplay Rules and Conduct

7.1 Fair Play

All players must engage in fair play and adhere to the rules of each game as provided by the game developer. Any attempt to manipulate game outcomes, exploit software vulnerabilities, or engage in fraudulent activity will result in immediate account closure and forfeiture of all funds.

7.2 Game Malfunctions

In the event of a game malfunction, disconnection, or technical error, luxwin and the game provider reserve the right to void affected game rounds and refund stakes. luxwin is not liable for any losses resulting from software errors, network interruptions, or third-party service failures.

7.3 Random Number Generator (RNG)

All games offered on luxwin utilize certified Random Number Generators (RNG) to ensure fair and unpredictable outcomes. RNG systems are regularly tested and audited by independent third-party testing agencies to verify compliance with industry standards.

7.4 Player Conduct

You agree not to engage in abusive, harassing, threatening, or offensive behavior toward other players, luxwin staff, or customer support representatives. You may not use the Platform to transmit spam, advertisements, or any unlawful content. Violation of these conduct rules may result in account suspension or closure.

8. Prohibited Activities

The following activities are strictly prohibited on luxwin and may result in immediate account closure, forfeiture of balances, and legal action:

• Fraudulent Activity: Using stolen credit cards, bank accounts, or payment methods; providing false identification; or engaging in any form of identity theft or payment fraud.
• Multiple Accounts: Creating or operating more than one account on luxwin, or using the accounts of other players.
• Collusion and Cheating: Coordinating with other players to gain unfair advantages, sharing information about hands in live poker games, or using third-party software to cheat.
• Arbitrage and Bonus Abuse: Exploiting bonuses, promotions, or technical errors to gain unfair advantages; using arbitrage betting strategies; or circumventing wagering requirements.
• Money Laundering: Using luxwin to transfer, convert, or conceal funds derived from illegal activities. luxwin complies with Philippine anti-money laundering laws and will report suspicious activities to authorities.
• Underage Gambling: Allowing individuals under the age of 21 to access or use your account.
• Software Exploitation: Using bots, scripts, automated systems, or any third-party software to interact with the Platform or manipulate game outcomes.
• Chargebacks and Reversals: Initiating chargebacks or payment reversals without valid cause. Players who initiate unjustified chargebacks will have their accounts permanently closed and may be reported to relevant authorities.

9. Intellectual Property

All content on the luxwin Platform, including but not limited to software, graphics, logos, text, images, videos, game designs, and trademarks, is the property of luxwin Gaming Corporation or its licensors and is protected by Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Platform solely for personal, non-commercial entertainment purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any Platform content without our prior written consent.

All trademarks, service marks, and trade names displayed on the Platform are registered or unregistered marks of luxwin or third-party licensors. Unauthorized use of any such marks is strictly prohibited.

10. Limitation of Liability

10.1 Use at Your Own Risk

You acknowledge that gambling involves financial risk and that you may lose money. luxwin provides entertainment services and does not guarantee winnings. You participate in games at your own risk and are solely responsible for any losses incurred.

10.2 No Warranties

luxwin provides the Platform on an "as is" and "as available" basis without warranties of any kind, whether express or implied. We do not warrant that the Platform will be uninterrupted, error-free, secure, or free from viruses or other harmful components.

10.3 Limitation of Damages

To the maximum extent permitted by Philippine law, luxwin shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or use, arising out of or related to your use of the Platform, even if we have been advised of the possibility of such damages. Our total liability to you for all claims arising from your use of luxwin services shall not exceed the amount deposited into your account during the three (3) months preceding the event giving rise to the claim.

10.4 Indemnification

You agree to indemnify, defend, and hold harmless luxwin, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to your violation of these Terms, your use of the Platform, or your violation of any rights of third parties.

11. Account Termination

11.1 Termination by Player

You may close your luxwin account at any time by contacting customer support. Upon closure, you must withdraw all remaining funds in your account balance, subject to verification and compliance with wagering requirements. Any bonuses or promotional credits will be forfeited upon account closure.

11.2 Termination by luxwin

luxwin reserves the right to suspend, restrict, or permanently close your account at any time, with or without notice, for any reason including but not limited to:

• Violation of these Terms and Conditions;
• Fraudulent activity or suspected money laundering;
• Provision of false or misleading information;
• Failure to complete identity verification;
• Abusive behavior or violation of gaming rules;
• Regulatory or legal requirements;
• Prolonged account inactivity (more than 12 months).

11.3 Effect of Termination

Upon termination of your account, you must immediately cease all use of luxwin services. Any outstanding balances in your account will be returned to you, subject to deduction of any amounts owed to luxwin, verification requirements, and compliance with applicable laws. luxwin reserves the right to retain records of closed accounts as required by law and regulatory obligations.

12. Regulatory Compliance

12.1 PAGCOR Licensing

luxwin operates under e-Gaming License No. LXW-2019-0042 issued by the Philippine Amusement and Gaming Corporation (PAGCOR). Our operations are subject to ongoing oversight and regulatory compliance as mandated by PAGCOR and Philippine law.

12.2 Anti-Money Laundering (AML)

luxwin complies with Republic Act No. 9160 (Anti-Money Laundering Act of 2001), as amended, and regulations issued by the Anti-Money Laundering Council (AMLC). We are required to verify the identity of all players, monitor transactions for suspicious activity, and report covered and suspicious transactions to the AMLC as required by law.

12.3 Data Privacy

luxwin complies with Republic Act No. 10173 (Data Privacy Act of 2012) and the implementing rules and regulations issued by the National Privacy Commission. Your personal information is collected, processed, and stored in accordance with our Privacy Policy and applicable data protection laws.

12.4 Responsible Gaming

luxwin is committed to promoting responsible gaming and preventing gambling-related harm. We provide tools including deposit limits, session time limits, self-exclusion options, and access to support resources. For more information, please refer to our Responsible Gaming Policy.

13. Changes to Terms

luxwin reserves the right to modify, amend, or update these Terms and Conditions at any time at our sole discretion. Any changes will be effective immediately upon posting to the Platform, and the "Last Updated" date at the top of this document will be revised accordingly.

It is your responsibility to review these Terms periodically for changes. Your continued use of luxwin services following the posting of revised Terms constitutes your acceptance of the changes. If you do not agree to the modified Terms, you must immediately cease using the Platform and close your account.

For significant changes that materially affect your rights or obligations, luxwin will make reasonable efforts to notify you via email or Platform notification. However, we are not obligated to provide individual notice of all changes.

14. Contact Information

If you have questions, concerns, or disputes regarding these Terms and Conditions or any aspect of luxwin services, please contact our customer support team:

• Email: [email protected]
• Live Chat: Available 24/7 on the Platform
• Mailing Address: luxwin Gaming Corporation, Metro Manila, Philippines

We are committed to resolving all inquiries and disputes promptly and fairly. Our customer support team is available 24 hours a day, 7 days a week, in both English and Tagalog.